ZK
Zamampinga K

1 reviews | Active since Feb 2019

03 Sept 2019, 10:42

****** *******

I AM APPAULED! DISGUSTED! The conduct of the Staff at Debonairs Sutherland Street Mthatha left me disgusted. I ordered what purported to be the on the double double. After paying a whole R235.70 for rhe pizza and extra cheese, i got home to find a round and dry bread in the Box which looked like the pizza i ordered. THERE WAS NO EXTRA CHEESE OR THE CREAM CHEESE. THE THING WAS JUST DRY. mind you, i ddnt cook and had promised my kids i would bring them Pizza. HOW I WISH I HAD GONE TO MCDONALDS. This is ***** to say the least. I was charged for a service that was never provided. I WILL LAUNCH A VIGOROUS CAMPAIGN AGAINST BUYING PIZZA AT THIS OUTLET. I AM FURIOUS. BEING TAKEN FOR A FOOL LIKE THAT. WHY WAS I NOT TOLD THAT THERE WAS NO CREAM CHEESE AND CHEESE, INSTEAD OF THEM **********LY TAKING MY MONEY AND LYING ABOUT GIVING ME WHAT I HAD ORDERED. ****** *******. IT IS PEOPLE LIKE YOU WHO MAKE BEING SOUTH AFRICAN AN EMBARRASSMENT. NO MORAL FIBRE WHATSOEVER. YOU ARE NO DIFFERENT FROM *******. I WILL NEVER......EVER.....EVER....BUY FOOD FORM DEBONAIRS. I EVEN HAVE PHOTOS OF THE NONSENSE THEY SOLD ME. NXA

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply05 Sept 2019, 17:41
Official
Hi Zamampinga
 Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, The Debonairs Pizza Team Customer Care Line: ***