kK
kristin K
1 reviews | Active since Oct 2015
14 Oct 2015, 16:07
they mess up my order
I went to debonairs karaglen on 14 October 2015 and ordered a double crammed crust meaty. 5 minutes after I ordered the cashier came and said that they had made a double stack instead and asked if that was okay. I asked if there was tomatoe or onion on it and she said no, so I said that was fine. When I arrived home and bit into my pizza I discovered that there was in fact tomatoe and onion on my pizza. I was rather upset as I don't eat onion or tomatoe, and my meal was ruined. This is not the first time I have had problems with them as previously my order would be delayed by as much as 15min because of unspecified problems.
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Debonairs Pizza's replyOfficial
15 Oct 2015, 10:26Hello kk.rose,
Thank you very much for taking the time to report your experience with our Karaglen branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Karaglen branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply15 Oct 2015, 10:26
Official
Hello kk.rose,
Thank you very much for taking the time to report your experience with our Karaglen branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Karaglen branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)