1 reviews | Active since Oct 2013
They forgot to deliver my pizza the first time
I ordered mu pizza's at about 7:40 for delivery, and the just over an hour later at about 21:00, I phoned them to find out what was taking them so long , the replyed explaining they had received a lot of orders but my pizza is on its way.Then about 15 minutes later they phoned me and said that all the drivers were sent but they found my pizza still in the shop with them , and that they trying to get ahold of one of they drivers to come back and pick up the pizza that they forgot to send. This all happened about half an hour after they were scheduled to close.uts now been 2 hours since i first placed order and still haven't received it yet , want to end off with saying that this is not the first time this happened at a local Debonairs and that there service is just terrible in general.
Thank you very much for taking the time to report your experience with our Trade route branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Trade route branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)