BM
Boitumelo M

1 reviews | Active since Jun 2012

22 May 2015, 15:19

There's never change

I called to make an order and specifically asked for change and asked a number of times for the cashier to please not down that I need change for my order.<br> My order came and the driver had no change. When I checked my slip, there was no note of the change I requested.<br> Asked the delivery man to go get change as I requested and he came back at 15:00 still missing change even after we agreed what amount was needed. <br> <br> I must actually say this is not the first time this has happened, it happens every time actually.<br> It just seems like I am not taken seriously as a paying customer.<br> <br> Could your delivery guys stop rounding off my change, I only give tips for a good job, not mediocre service.<br> Could you please work on this problem and fix it very quick I am getting tired of it.<br> <br> Just sort yourselves out ASAP please.

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply25 May 2015, 11:08
Official
Hello boy2merlot,

Thank you very much for taking the time to report your experience with our Randburg CBD branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)