1 reviews | Active since Jul 2016
The WORST service known to man
<p>I am a fond customer of Debonairs but my goodness, never have I experienced such bad service for the THIRD time in my life today.</p> <p> </p> <p>I work in Town and therefore use the Strand Street branch to order pizza for delivery - my first bad experience, the pizza came over two hours late and I was able to pay only half the price, the second bad experience, it also took a day and a half to be delivered, this time getting the order for free... My third experience, which is today, the delivery did not come AT ALL - it has now been two hours and eight minutes since I placed my order, an hour and three minutes since they told me the delivery guy is on his way, and forty odd minutes since I spoke to the manager and she said she would call back regarding the delivery mans whereabouts... STILL no phone call.</p> <p> </p> <p>I am honestly appauled by their service - the manager said I can get 10% off my next order - NEXT ORDER? They won't be hearing from me again.</p>
Thank you very much for taking the time to report your experience with our Strand Street branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Strand Street branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
