1 reviews | Active since Aug 2017
The worst service I’ve ever received
Debonairs Jabulani Mall has got to be the worst place to order food from. Countless times I’ve ordered pizza and despite the “special instructions” I always add. My order ALWAYS comes back wrong. I mean what could be soooooo hard with replacing the Debonairs Sauce (which I really do NOT like) with the sweet chilli sauce? Why have the option to either add or remove ingredients if those instructions won’t be followed? I am NEVER buying for this store again because I’m always eating something I don’t want yet I paid for. This is very terrible service.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***