MR
Marlon R

1 reviews | Active since Jul 2016

06 Sept 2016, 09:19

The worst service Ever from a Debonairs

<p>On Friday the 02/09/2016 the evening i called Debonairs and ordered 2 Pizza's for R120. One Pizza was Rib and the other Creamy Chicken. The Rib Pizza looked like someone took a big /massive bite out of it and i have the pictures to prove it. I never ever received this kind of service from any other Debonairs. The first time I went to Zevenwacht Mall's Debonairs there was no ribs on my rib pizza. I left it as i thaught that it was just a mistake. The second time i went I waited for more than 1 hour for my pizza after ordering it on the phone. The third time my pizza looked like someone bit on it and i waited long again after ordering the pizza on the Line.</p> <p> </p> <p>I really was disgusted with the service i got from Zevenwacht Mall Debonairs that I have decided to go back to the one in Kuilsriver rather than ever going to the one in Zevenwacht Mall as I never received such Poor service from them there. Or from any Debonairs to be exact. They might as well close down that Debonairs as this is not the first time. I think a lot of people would agree with me that buys there. I think i was fair enough to give them 3 chances and all three chances was a massive **** UP!!!!</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply07 Sept 2016, 14:59
Official

Thank you very much for taking the time to report your experience with our Zevenwacht Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)