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Mbali M

1 reviews | Active since Nov 2017

24 Nov 2017, 21:42

The worst service

I placed an order online and opted to collect it so it can be faster, when I got to the shop and inquired about my order the cashier responded with an attitude. I waited over 30 minutes and asked again and the response i got was ' i should consider myself lucky because my food is in the oven'.

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply16 Jan 2018, 17:17
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Debonairs Pizza Team

Customer Care Line: ***