The worst customer service

I placed an online order at Maponya debonairs on Friday the 26 July 2019.i tried contacting the store with no luck,I went as far as logging a fault with customer service recieved a case number Debonairs Pizza Customer Care Case 717166.The store owner eventual contacted me back,he didn't even apologies and said they will deliver the pizza the following day(and you call that customer experience)i called again the saturday he promised he will refund me on Sunday. The manager has made no effort in reaching out to me with regards to my complaint or refund .Your customer care agent promised to call me back on friday and he didn't!I recieved an sms to say the issue has been resolved. I called customer care back and requested that the agent calls me back and that this issue hasn't been resolved.

This is the 3rd time having bad experience with Debonairs with different stores.