kK
katlego K

1 reviews | Active since Mar 2015

16 Mar 2015, 06:47

The long wait to my pizza delivery

Have you ever had to wait an hour maybe 2 for debonairs to deliver your pizza?? LUCKY YOU because debonairs in Dobsonville takes a cool 3 hours to bring you your order. <br> <br> I could forgive an hour and 30 mins atleast but 3 hours? I know because I made the order at 17:11 and he calls at 19:53 asking me to direct him again.<br> <br> And the fascinating tale does not end there, when I called to make the order he went straight into asking me where I lived and almost forgot to ask what pizza I wanted ...<br> <br> More on the excellent service delivery of debonairs dobsonville, I called at 19:11 (two hours later) to ask what was taking so long .. the phone would ring and then click as if someone picked it up and hung up.<br> <br> The way you pride yourself \if its red its hot and if its black its free"i had a good mind to let him deliver the pizza and not pay for it. <br> <br> Anyway"

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply16 Mar 2015, 12:23
Official
Hello snoosnoo23,

Thank you very much for taking the time to report your experience with our Dobsonville Soweto branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)