1 reviews | Active since Feb 2014
The last straw
Order 122, tonight around 20:40.<br> Firstly the guy made a mistake of including spring onions in my pizza. After I show him my slip that had clearly written no spring onions, he offered to remove them. <br> I told him about my issue then he offered to make another one. I take that second pizza home.<br> Just as I'm about to pick up the pizza in my backseat, a ****roach comes rushing out of the box and onto my seats. This was the most disturbing experiences I've had with Debonairs... And this will be my last complaint with them because I'm done. I will not have anything from that place ever again. The pizza is still whole, no one will touch it, now I need to make a plan on what to eat. (Thanks for nothing). Please send someone to pick it up and bring my money. :(
Thank you very much for taking the time to report your experience with our Pineslopes branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Pineslopes branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)