ET
Erik T

1 reviews | Active since May 2016

12 May 2016, 10:40

The lack of delivery and communication

<p>I ordered a pizza online to be delivered to me and there was a stunning lack of delivery. I also called in to ask about where my order is and the manager ****d not hearing me so that he doesn't have to talk to me. Due to this I have lost all interest in this fast food establishment and will not recommended this fast food restaurant. The restaurant is placed in the Pan Africa shopping center. Please instruct the manager to learn how to handle their customers and to take responsibility. I do have to admit to the fact through the agrovation that the manager put me through I did get angry and for that I appolagys for it</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply16 May 2016, 07:31
Official
Thank you very much for taking the time to report your experience with our Pan Africa shopping branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction. Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments. Kind Regards, Debonairs Pizza Customer Care: 0861 DPIZZA (374992)