aL
ashantay L

1 reviews | Active since Dec 2015

10 Apr 2016, 17:10

The Food was disgusting, me and fam went hungry...

Hi,<br> <br> I see myself as a very reasonable person that loves good food.<br> <br> I'm a huge fan of Debonairs Pizza but, Our last purchase was disgusting....My husband purchased 2 triple Decker's and it looks like the food and cheese was measured before adding or could someone have nibbled on my Food? that I don't know!!!!<br> <br> This was a poor excuse for food, my husband went to the branch to purchase the Pizza and when he got home, we saw the Pizza and was terrible.<br> <br> I have the pictures that we took of the pizza's before giving it to the Dogs for supper.<br> <br> That very night we had to make alternative arrangements to eat.....<br> <br> Was terrible... <br> <br> I'm a huge fan of their Pizza's but that was terrible..<br> <br> Not to talk about the service... my husband was so upset about the way he was treated, no smile while helping him, not even a hello.<br> <br> Please guys... what are you doing to correct a this pathetic Service and Food.<br> <br> Awaiting on your response..... <br> <br>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply11 Apr 2016, 14:56
Official
Hello Lefulle,

Thank you very much for taking the time to report your experience with our Westgate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)