The delivery was super late.
We waited two hours and 15 minutes on a pizza, and everytime we phone them they say the driver is on his way then i wait for about another 40 minutes and when i phoned the second time they said once again the driver is on his way and i couldn't take it anymore as my family was also waiting on the pizza. I was about to pul out my car and buy something else when the driver eventually came, not an apology for being late or anything. Just took the money and was off. I am apauled by the services and wouldn't recommend there delivery service to anyone else. When i called the second time to complain about how long i was waiting i got laughed at instead.
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Debonairs Pizza's replyOfficial
13 Jan 2016, 09:25Hello Qu@kes,
Thank you very much for taking the time to report your experience with our Athlone branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Athlone branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply13 Jan 2016, 09:25
Official
Hello Qu@kes,
Thank you very much for taking the time to report your experience with our Athlone branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Athlone branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)