1 reviews | Active since Sept 2015
The Customer is ALWAYS right!
I bought a pizza at the above mentioned food outlet and the price advertised is R109, I ended up paying R139. I referred to the slip to check why I had incurred an extra charge.<br> <br> The slip stated that I had paid for extra cheese which I recall being asked if I wanted and specifically remember saying no to. I never take extra cheese.<br> <br> I proceeded to ask the lady who assisted me why she had added extra cheese which I had not asked for and she started and continued to argue with me over the counter implying that I am a **** and had in fact requested extra cheese.<br> <br> She continued to assist 3 other customers before rectifying her mistake and did so with a smug look on her face.<br> <br> I was eventually helped, but I am very disappointed with her attitude. Why do you have a job in customer service if you're attitude stinks?<br> <br> The customer is always right Ntokozo!
Thank you very much for taking the time to report your experience with our Southgate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Southgate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
