KM
Khensani M

1 reviews | Active since Jan 2015

12 Mar 2016, 11:53

The clothes worn by the kitchen staff were filthy.

Last night 11/03/2016 I went to buy Pizza at around 19:00 in the evening, The lady at the counter was very nice and friendly, I placed my order then waited for the food. 10-15 minutes later 2 ladies come is from outside. looking very dirty and proceeded to the kitchen, my initial though was that they were the cleaning staff. To my horror they went straight to the food preparation counter and started working on the food.<br> <br> They didn't even bother to wash their hands first, the uniform was in no state for food preparation. I would strongly suggest Debonair look in to investing in disposable plastic aprons for their members to use. keeping the uniform clean is clearly a challenge.<br> <br> As much as I love their Pizza, my health comes 1st, there is a Domino's Pizza that just opened right down the road. Guys you need to up your game.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply15 Mar 2016, 11:07
Official
Hello c_maluleka,

Thank you very much for taking the time to report your experience with our Shop 1, Pick & Pay Centr... branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)