IF
Inshaaf F

1 reviews | Active since Dec 2017

07 May 2018, 06:26

THE BASE SO THIN YOUR TOPPING FALLS THROUGH

last night 06 May 2018 i ordered 2 pizza's from Debonairs Promenade Mitchell's Plain. serves was fast but the pizza was not good at all. the base was so thin when you pick it up, it brakes and the topping falls right through. i didn't wanna phone them to log a complaint but the people at the function insisted that i do. i then phoned them and logged a complaint and to my surprise the manager automatically thought that i wanted other pizza's. asking me why didn't we keep half of the pizzas to send it to them and why did we consume it if we did not like it. he was so rude and had no respect toward me as an old customer. this was the first bad experience i had with them and felt that as a old customer i will inform them. it does not mean that just because nobody else complaints there's nothing wrong with their product, it simply means that most people don's know that they can.

so to all and everybody reading this please do not procure your pizzas at Debonairs.

0
Replies (3)
Debonairs Pizza
Debonairs Pizza's reply07 May 2018, 09:29
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Debonairs Pizza Team
Customer Care Line: ***

IF
Inshaaf F's update10 May 2018, 08:51
Reviewer Update
AND YET THIS IS ONLY THE REPLY FOR OTHER HELLO PETER VIEWERS TO THINK THAT YOU WILL CONTACT BUT UP UNTIL NOW NOBODY CONTACTED ME. SO PLEASE HELLO PETER VIEWERS DO NOT PURCHASE FROM THIS COMPANY.
IF
Inshaaf F's update11 May 2018, 07:06
Reviewer Update
just a thank you to Tom who decided to contact me last night and sorted the situation out. now that you call professionalism. i have placed an order for two other pizzas last night and the base was as perfect as it always was. so this means that on Sunday night there was indeed something wrong with the base and i am so happy that this was sorted out. now i can continue enjoying my Pizzas from them again and not have anything to worry about. thank you so much Tom your call is and was highly appreciated:)