1 reviews | Active since Dec 2017
THE BASE SO THIN YOUR TOPPING FALLS THROUGH
last night 06 May 2018 i ordered 2 pizza's from Debonairs Promenade Mitchell's Plain. serves was fast but the pizza was not good at all. the base was so thin when you pick it up, it brakes and the topping falls right through. i didn't wanna phone them to log a complaint but the people at the function insisted that i do. i then phoned them and logged a complaint and to my surprise the manager automatically thought that i wanted other pizza's. asking me why didn't we keep half of the pizzas to send it to them and why did we consume it if we did not like it. he was so rude and had no respect toward me as an old customer. this was the first bad experience i had with them and felt that as a old customer i will inform them. it does not mean that just because nobody else complaints there's nothing wrong with their product, it simply means that most people don's know that they can.
so to all and everybody reading this please do not procure your pizzas at Debonairs.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
