1 reviews | Active since Mar 2017

30 May 2017, 11:55

Terrible treatment

<p>I sent the email below to debonairs head office but they did not bother to respond now i see they just do no care </p> <p> </p> <p>Good day</p> <p> </p> <p>On the 25th I ordered pizza on line to the century city debonair's the guy who delivered called us and requested that we must meet them half way they cannot deliver in door, my husband went to meet this delivery guy, I received a call from the delivery guy after he realized that he dropped the speed point ( card machine) he call me requesting that I must ask my husband to go back to the place they were giving him a pizza to check if the speed point did not fall there, yes my husband had to go back and he find someone already picked up the speed point and was busy pressing it, then my husband requested for it and it was given to him . by that time the delivery guy has already called me 3 times wanted to find out if we manage to get the speed point, same evening we received a call from debonairs now canal work saying they want to know if we got the speed point their delivery guy was robed, we told them yes we manage to get the speed point but the guy was lying he was not robed, he dropped the machine, we told them to come after 7pm to collect it as we are working, but they were calling me harassing me every hour, on the third day they came with police in my house, what makes me angry why their delivery guy is lying and why they bring the police to my house after I helped them, kept their Machine? I am their customer they were not even supposed to call me and ask me to go and check the speed point but they did and we were just helping as it is human nature to do so, but it went out of hand when I and my husband were treated as *********, I really did not like the way we were treated and I will still complain further regarding this, I know my rights we were miss treated trying to help, i have all telephone recordings from ordering until the speed point issue,</p> <p>I’m really angry and disappointed imagine my neighbours and family seeing us dealing with police i was embarrassed</p> <p>Regards</p> <p>T </p>

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply06 Jun 2017, 12:00
Official

Thank you very much for taking the time to report your experience with our Canal Walk branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)