TERRIBLE TERRIBLE DEBONAIRS

DEBONAIRS PIZZA MAFIKENG(THE CROSSING SHOPPING CENTRE)--- I JUST NEED TO UNDERSTAND THE CONSISTANCY OF THIS PARTICULAR OUTLET/STORE. ON 16 OCTOBER 2018 I PLACED AN ONLINE ORDER WITH ORDER # ********** 6 @17H25, THE STORE PHONED ME TO CONFIRM MY ORDER AND THE DELIVERY WAS MADE TO MY RESIDENTIAL ADDRESS. NOW AGAIN ON 22 OCTOBER 2018 PLACED AN ONLINE ORDER WITH ORDER # ********** 0 ********** A LADY BY THE NAME KELEBOGILE PHONES ME AND TELLS ME THAT THEY DO NOT DELIVER TO MY AREA AFTER 17H00, TO MY SURPRISE A DELIVERY WAS MADE TO THE SAME ADDRESS ON THE 16TH OF OCTOBER AFTER 17H00. SHE ADVISED THAT SHE WILL COMMUNICATE WITH THE DRIVER'S SUPERVISOR REGARDING THIS, AND THE SUPERVISOR TOLD HER THAT THEY DO NOT DELIVER AFTER FIVE AND MY ORDER WAS CANCELLED. HOW CAN THIS BE? SAME TIME CONSTRAINTS, SAME ADDRESS, SAME PERSON(MYSELF) THAT MADE THE ORDER ON BOTH OCCASSIONS? IS THIS THE QUALITY THAT "DEBONAIRS" IS GIVING TO ITS CUSTOMERS? THIS IS JUST PURE TERRIBLE AND APPAULING SERVICE.....