eC
ebrahim C

1 reviews | Active since Nov 2012

28 Apr 2015, 20:38

TERRIBLE TASTING TIKKA CHICKEN PIZZA REQUIRE REPLA

ON SAT 25 APRIL @ 6.30 PM CALLED DEBONAIZE TRADE ROUTE TO ORDER TIKKA CHICKEN PIZZA & THE LADY NOZIPO TOOK THE ORDER SAYING DELIVERY WILL BE 45 MIN TO AN HOUR IF THE CALLS ARE RECORDED PLEASE VERIFY THIS [email protected] PM I CALL THE STOPRE AGAIN ASKING WHERES MY ORDER AS IT IS WAY OVERDUE SPOKE TO SHEPARD HE TOTTALY CONFUSED & SEEMS LOST HE TELLS ME THE ORDER IS STILL IN HIS STORE & NO DRIVERS AVAILABLE SO I ASK HIM TO SPEAK TO MANAGER & POUTS ME ON TO NOZIPO & THE LADY TELLS ME THE SAME STORY SO I TELL HER U SAID 45 MIN TO AN HR ITS WAY PAST THAT & SHE THEN SAYS WE WAIT WILL SEND SOME 1 JUST KNOW @ 7.58 PM THE DRIVER PITCHES UP WITH MY PIZZA WHICH WAS COLDS & DRY AS HELL NO TASTE WHATS SO EVER & I REGRET BUYING FROM THEM AGAIN LAST TIME I BOUGHT IT WAS ANOTHER PROBLEM IT LOOKS AS THEY NOT TOO CLUED UP ON MAKING PIZZA AS U CAN ORDER ONE & TASTE IT FOR UR RECORDS . I REQUIORE THIS ORDER TO BE REPLACED OR A VOUCHER FOR THE SAME VALUE GIVEN TO ME TILL SLIP NO 310 INV 324 602

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply30 Apr 2015, 10:19
Official
Hello ebrahimc,

Thank you very much for taking the time to report your experience with our trade route mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)