Terrible service from Debonairs

I've placed an order 01/05/2020, at around 15hr15. As per the Debonairs app the order request was sent to your Mt Edgecombe branch. The branch accepted the order, the money came off my account and gone now 19hr45 no food. I've tried calling call centers and the branch itself multiple times, however I can't get through. I haven't even received a message telling me there's a delay or operation has seized for today. Utter **** service honestly. Im unable to get my order number at the moment due to the app being "Unable to deliver after hours", however if im contacted tomorrow the required numbers will be provided.