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Odwa O
1 reviews | Active since Sept 2018
29 Nov 2019, 11:38
Terrible service
There's an advert online that says if u place an order via the app for the first time you get a R50 off voucher. I followed all the steps but when I tried placing the order the voucher was invalid. So I did not go ahead with it. I spoke to an agent via chat who said there's nothing he can do about the voucher being invalid. I placed an order again today and the R50 off is still invalid. Why is debonairs advertising falsely and why are their CS Agent so rude & ********.
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Replies (3)OO
Odwa O's updateReviewer Update
29 Nov 2019, 13:09OMG! I'm so disgusted with debonairs. My order only got to me at 12:50 on top of that it's ice cold.
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Odwa O's update29 Nov 2019, 13:09
Reviewer Update
OMG! I'm so disgusted with debonairs. My order only got to me at 12:50 on top of that it's ice cold.
Debonairs Pizza's replyOfficial
16 Dec 2019, 15:24Hi Odwa
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Debonairs Pizza's reply16 Dec 2019, 15:24
Official
Hi Odwa
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
OO
Odwa O's updateReviewer Update
29 Feb 2020, 08:02No store has ever been in contact with me til this day
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Odwa O's update29 Feb 2020, 08:02
Reviewer Update
No store has ever been in contact with me til this day