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Sibusisiwe N
1 reviews | Active since Jan 2019
31 Jan 2019, 06:58
terrible service, delivery man was awfully rude
the delivery man from Debonairs Springfield was so rude i hated the way he addressed me and stuff honestly no matter how hungry i am i'd get my pizza delivered from that place, worst decision ever! Debonairs Springfield needs to get new staff if they are serious about good customer service, they need to hire people who understand what "good customer service" actually means.
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Debonairs Pizza's replyOfficial
04 Feb 2019, 12:54Hi Sibusisiwe
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you again along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply04 Feb 2019, 12:54
Official
Hi Sibusisiwe
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you again along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***