1 reviews | Active since Sept 2017
Terrible service delivery
Placed delivery for 4 pizzas(Inv no 149) at 5.50pm from the Blue Hills branch, was told to expect delivery in 45min. Made 4 calls(at 6.30, 6.55, and 7.10)in between only to be told that the driver left and there’s nothing that they could do. We stay 5km from the branch. Spoke to the manager, Wapa and she said she couldn’t get hold of the driver and they don’t have other drivers available. The driver finally pitched up at 7.23PM with all cold pizzas(red dot was gone black). When we spoke to the manager she said it was only the large pizza with the sticker and we must “meet us halfway” . We refused to pay and said we going to put it on Hellopeter she said we can’t put it on Hellopeter, if we do we must send the pizza back.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team Customer Care Line: ***