Terrible service

So Debonairs always has problems with their drivers or some sort of issue their service is terrible if you ask me... Today I order, on the App they accept my order amd it states that driver are available I call an hour later to find out what's happening, and they say they tried to call me(which i didn't receive any calls) to tell me they don't have a driver can I please collect.... now why would I have requested delivery of I could have picked up.... and it's not like their pizzas are to a proper debonairs standard like I'd receive in pmb or dbn