PL
Pumza L

1 reviews | Active since Aug 2019

06 Sept 2019, 12:51

TERRIBLE SERVICE

Your service is appalling! I have been waiting for my refund for a whole week after I was told you can't deliver at certain area and I must either fetch my order or my money. When I fetch my money last Saturday I was told refund is processed and I will have it on Monday. It's Friday now and I still don't have it. Customer service is just as useless. I'm still waiting for a call from the franchise manager. Customer service keeps on phoning to check if franchise manager phoned me and still nothing done. As much as I love the pizza I refuse to ever buy there again. I'm yet to get an apology from anyone there

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply11 Sept 2019, 11:38
Official
Hi Pumza

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have advised that the matter has since been resolved.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, The Debonairs Pizza TeamCustomer Care Line: ***