1 reviews | Active since Jun 2018
TERRIBLE service at Debonairs Elarduspar****!!!
We placed an order over the phone at Debonairs Elarduspark at 18:07. It is 19:47 now, and still no pizza!!!! The lady promised delivery within 45-50 minutes, 100 minutes later still no pizza. We tried phoning to speak to the manager, but no luck or joy. It is unacceptable to have to wait more than an hour and 40 minute for a pizza from a pizza place that is less than 5km away!!!! Phoned again, and still no sign of our pizza...
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***