Terrible service across all stores

I wish I could give you 0 stars to be honest. I purchased online on the 28th of July from debonairs sparks road. Sent to my husband at work on night shift. The food was delivered almost 3 hours later. Ice cold. I called the store countless times and kept being told the driver was on his way. Eventually when I said to cancel the driver found his way there. I complained on that night. I was contacted by customer service quite a few times, all times I was asked if the store manager contacted me and I advised they hadn't. The store manager decided to call me last week. After 3 months. And tells me she will offer me 10% off a purchase at her store. This does not cut it for me. I asked for a refund months ago I even told the driver take that rotten pizza back and was told to wait til the manager calls. So when she wakes up from a 3month sleep I must take 10% of. According to her I can't get a refund because the pizza is gone. What a joke! I was supposed to keep it 3 months. None the less I told her I won't accept it. She can give me a voucher for another store n she says she can't do that either. So I said get me someone higher. Was told the regional will call me and 5 days later still no call. On Saturday the 15th I ordered online from debonairs Phoenix plaza. I ordered the special for my colleagues and I, the one with 2 pizzas, a drink and dessert. The dessert was completely ruined. Smashed in like someone sat on it. I called the store n once again was told the manager will call me. Even whatsapped pictures to the staff member that answered the call. Phoned again after 2 hours n was told the manager is in a meeting. She's still in the meeting 3 days later shame. They have total disregard for their customers. Their service is pathetic.