SB
Shaun B
1 reviews | Active since Sept 2009
07 Nov 2015, 17:53
Terrible service
I placed an order online for pizza from debonairs and I qualified for free delivery based on the location I entered (la Montagne). I paid online with credit card and I received an SMS saying the order had been accepted by the restaurant. Then 20 minutes later they phoned me to say they don't deliver to my area so I have 2 options, either come collect the pizza or come collect my money. No apology, as if it's my fault that I trusted the website. Terrible attitude, terrible service. Please update your website to not show free delivery if you aren't willing to fulfil your promise.
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Debonairs Pizza's replyOfficial
08 Nov 2015, 09:49Hello shaunbr,
Thank you very much for taking the time to report your experience with our Silver oaks crossing branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Silver oaks crossing branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply08 Nov 2015, 09:49
Official
Hello shaunbr,
Thank you very much for taking the time to report your experience with our Silver oaks crossing branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Silver oaks crossing branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)