Terrible service

The below is a complaint i posted to which no action has been taken:

Im highly dissappointed in your service this evening. I placed an order at 19:22 and after 21:00 the driver said he is outside, we had to go look for him outside in another road after he **** and said he was outside the house. He only delivered 3 real deal pizzas and not my 2l coke, we had to show him on the slip the coke and he still insisted i pay with the card machine after i already paid online. I told him i want my coke and he behaved like someone who didn't understand what i was saying then he put the slip back in his pockey said he would buy the coke and when i left my son outside to attend to my crying baby inside, he gave my son R22 (Online i was charged R32) and drove off. I have never experienced this level of dishonesty, incompetence and unprofessionalism from debonair. You guys ruined what should have been a happy family evening. The pizzas were cold and the dot on the boxes black. I cannot for the life of me understand how you can charge me for such disgusting service. I want to lay a formal complaint and have this escalated.