Terrible Service

Pathetic horrible service from Debonairs Cosmo Mall, the managers are *********** and the drivers are even worse. The first time I ordered a pizza that I didn’t even receive then when I had called the driver was back at the store and claimed that I had rejected the order but he did not even call or meet me. Thereafter I called Debonairs’ call centre and laid a complaint bear in mind not being the first complaint I had laid with them and they advised that the franchisee will call me till today I have not received a call. This evening we placed another order that took over 2 hours to get here and it was cold AGAIN I had refused to pay for the order as their promise states that if the dot is black the pizza is free the driver once again had a attitude and asked me to call their manager of which did not answer. This franchise is not up to standard at all and does not value about their customers at all. Their food standard is **********. I am really unhappy with the way Debonairs treats their customers it is highly unprofessional and very poor!! Something needs to be done about this.