AP
Amrisha P

1 reviews | Active since Sept 2019

05 Sept 2019, 04:53

TERRIBLE SERVICE

Hi guy's. This Saturday that passed I purchased a debinairs pizza between half passed 8 and 9 that night. When we got home my husband started to eat n while eatin he noticed something hard in hs mouth. So when he removed this he saw that it was a piece of metal. This piece of metals looks,like the tray that goes into the oven to make the pizza. We had to throw the pizza away. The very next day I called the store and spoke to a lady named Ntando she said the manager was not at work so I left my details and told her to ensure that the manager calls back. Its now Thursday 4 days later and nobody has contacted me. The store is debonairs Phoenix Plaza. Store number is ***. In a place where there are many other Pizza places to purchase from we choose debonairs as we have been regular customers but this kind of service is not acceptable and in a situation where there is metal pieces found in a pizza can lead to serious health issues had it been consumed.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply05 Sept 2019, 19:16
Official
Hi Amrisha
 Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, The Debonairs Pizza Team Customer Care Line: ***