1 reviews | Active since Oct 2016

01 Oct 2016, 08:21

Terrible Service

<p>Complaint with regards to service at debonairs Wonderpark.</p> <p>On the 11/08/16. Between 18h00 & 19h00. I purchased a large meaty tripple decker with extra pineapple.</p> <p>When i got home to my surprise the pizza was burnt and there was no pineapple.</p> <p>Went back to the store and spoke to the manager who asked for receipt but I explained that i dont have reicept as they keep the reciept when they hand over your purchase.</p> <p>I then told the manager that i used a debit card for the purchase but the funds will go off only after 2 days. I can provide proof of purchase then. And i was advised to comeback after 2 days with proof from my bank.</p> <p>2 days later went back with proof and was told that it's difficult to prove if im not taking chances they can only reimburse me with a real deal pizza.</p> <p>Of which i refused hence i bought a family size meal not a real deal meal. I had to purchase another large meal and of which they got the order wrong.</p> <p>The person who prepared the meal the 1st time clearly saw it was burned and still send it out and not even putting the extra pineapple i paid for.</p> <p> </p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply03 Oct 2016, 16:22
Official

Thank you very much for taking the time to report your experience with our Wonder Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs

Customer Care: 0861 DPIZZA (374992)