Terrible Service

I would like to bring to your attention that on the 06 March 2016 I had placed an order for delivery at 19:00pm. I asked what was the estimated time of arrival and was advised that it would take 1 hour. I also made mention that I am 1 km away from the branch and they told me they had other orders before mine so I understood. I called them after hour and asked where the driver was and they told me that he should be there any minute. The driver arrived after 1 hour and 45minutes. The food was cold and I sent the food back with the driver and immediately called the branch again. The manager said that she was sorry and would make the food again. I then asked what was the estimated time of arrival and she advised that it would take 15 minutes and what is she going to do to compensate me for the delay. She tells me that she cannot do anything. Finally after waiting another half an hour for the food the food was made incorrectly. I ordered a triple decker pizza and there was no filling inside. It was dry. So I paid for something that was late and then incorrectly prepared which I find to be extremely unfair.