1 reviews | Active since Jan 2020
Terrible service
Thursday night, before 18:45 my boyfriend and I ordered online from DEBONAIRS MONTCLAIR, and waited. The online tracking was not working so we phoned after 45min and were told that it takes an hour. 90min after the order we phoned again to check, and could not get through..
Eventually we drove to the branch and arrived there 15min before closing (20:45). We were received by a very unhelpful, unapologetic manageress(Samantha), who told us our pizza was ready, and still made us wait a further 15minutes before giving it to us, and then blatantly telling us there is nothing she was willing to do to correct the situation.
When I demanded a number, which I could contact to take this matter further, I was given a cell number, which I called a total of 17times today, and was not even answered once.
Besides from terrible service, the pizza itself was very mediocre, and this manageress' people's s****s left much to be desired. The sad part is that I'm not the only one who's had such a terrible experience.
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team