kk
kobus.smit kobus.smit
1 reviews | Active since Apr 2011
29 Oct 2019, 12:28
Terrible pizzas and no feedback on their customer care website for complaints
I logged a complaint about 6 months ago, with numerous reference numbers. received 2 calls from them, both were after 8 at night, the one I was in church at that stage. i asked to be called back in office hours which never happened. I then logged the complaint again, still no feedback. the after service is as bad as my pizza's were, terrible!!
Helpful (0)
Replies (2)0
Replies (2)
Debonairs Pizza's replyOfficial
30 Oct 2019, 11:14Hi Louise
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly..
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly..
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply30 Oct 2019, 11:14
Official
Hi Louise
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly..
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly..
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
kk
kobus.smit kobus.smit's updateReviewer Update
12 Nov 2019, 11:31To date NO reply?
kk
kobus.smit kobus.smit's update12 Nov 2019, 11:31
Reviewer Update
To date NO reply?