1 reviews | Active since Aug 2016
Terrible no cheese pizza -Debonairs
i have ordered a pepperoni pizza at Debonairs Paarl and asked for extra cheese,much to my surprize no extra cheese on the pizza and i had to pay and was charged a whopping R20 extra. i have taken a picture and are more then willing to show how the pizza looked like or should i say how an extra cheese pizza SHOULD NOT look like. i am truly dissapointed in this franchise and would not buy there anytime soon and will show this picture on the social media platforms if i do not get any feedback/response.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***