Terrible food and service

I ordered a margarita via your app along with two other pizzas. All the pizzas were a mockery. The margarita was as particularly disgusting. The cardboard it came in was of better quality. The pizza was dry and inedible. It was not a pizza. There was absolutely no cheese on it other than a few droplets, literally. The pizza base was over cooked and ice cold. The tomato base sauce was also dry. Coming from a restaurant background and having experience in making pizzas myself, I say with full confidence that that pizza had been made a few hours before delivery. I assume it was an incorrect order that was passed on to me. But besides that, the quality of the pizza was horrifying and enough to shut the shop down entirely and permanently. I called the shop to inform them that the pizza was terrible due to the above mentioned reasons and I was told that I ordered wrong and it is my fault. This ****ed me off to a height I haven’t reached in a very long time, you should fire him by the way… I demanded that the pizza be collected and a new pizza brought to me and he refused again telling me that it is my fault and that is the standard of the pizza. I wished to order a margarita for my child and unfortunately had to make another arrangement as no one should feed that to anyone they care about. I was told that the pizza was made to standard and if that is the standard, it doesn’t make it right. It is exploitation and false advertising. Nowhere on your menu, is there a visual representation of the pizza I received (the proof in the original email I sent you). Your app is deceiving and your ethics are **********. As for the consumer protection act, I was within my right to request a new pizza and have the faulty product collected, to which I was denied, I was further denied aftercare service from the manager as he only deflected without a single act of reassurance or any desire to assist though i was a paying customer. I paid for product and service and it was not held to standard. I have been advised to press charges and seriously considering it as I feel this should be made an example of before a nationwide precedent is set on the standards of service we receive, In fact it is my social obligation to do so. Your establishment has offended me and my family, and I will personally never spend my money at your establishment again. I will also share my thoughts about your establishment at any chance I get. Please see the Google review i am also about to leave as well as the hello Peter review. I will be making the reviews today before 5pm. I would like to include your response in my review as well so I await that.

I have emailed Debonairs a total of 6 times, and they have not bothered answering. Businesses that operate like this should be boycotted and should close their doors.