1 reviews | Active since Aug 2016

19 Aug 2016, 10:08

Terrible extremely unprofessional serservice: Mafikeng

<p> I paid for a pizza at Mafikeng the Crossing Mall at 10:.36 and i had to call them around 12:00 asking why is the pizza not delivered. They kept me on the phone holding for more than 5 minutes while they were chatting amongst themselves. I had to drop the phone and call after a few minutes and instructed them to cancel the order as they saisd they do not have drivers for delivery. They then called me after a few minutes to say they found a driver who can deliver. This is a huge inconvinience to clients as their problems of not having drivers should not affect the customer. Im terribly disguted at this shameful service here in Mmabatho/Mafikeng as they do not understant the meaning of customer service and care.</p>

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Replies (2)
Debonairs Pizza
Debonairs Pizza's reply21 Aug 2016, 10:04
Official

Thank you very much for taking the time to report your experience with our Mmabtho branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Fishaways Customer Care

Debonairs Pizza
Debonairs Pizza's reply21 Aug 2016, 10:04
Official

Thank you very much for taking the time to report your experience with our Mafikeng the Crossing Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Customer Care