nJ
nawaal J

1 reviews | Active since Nov 2016

14 Nov 2016, 08:23

Terrible Expereince

<p>Good day</p> <p> </p> <p>I wish to complain about my Pizza order. I have placed on order yesterday for a triple decker pizza from Debonairs Plumstead at around 4:30pm as we have worked all day and was really hungry. Both myseld and Claude love Debonairs Pizza and would do anything to eat it all the time. we collected the pizza and couldnt wait to get home. As we tasted it - The pizza was off and the cheese on top was hard as stones. We couldnt eat it at all and Living outside of the Plumstead area we couldnt drive 20kms back again and threw it away.</p> <p> </p> <p>Very disappointed upset. Customer experinece is one of the most important aspects of any business. I dont know if you can even place my trust back to buy again. Worst experience ever.</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply14 Nov 2016, 15:00
Official

Thank you very much for taking the time to report your experience with our Plumstead branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)