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Umed S
1 reviews | Active since Dec 2015
04 Mar 2019, 19:25
Terrible delivery service
Debonairs Sparks Road constantly sends my pizza more than 1 hour over the 45 minutes promised. It is disgusting that the manager and staff have no remorse for their actions and they continue to disappoint. Those people whom I know as well have equal concerns but unfortunately they are not able to forward their concerns. Food arrives upset and toppings very untidy cheese gets hard and tastes terrible. This is the 3rd time this has happened. It is extremely frustrating because I come from work and don't expect to be **** to and then have to deal with horrible staff and managers who don't care for your concerns.
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Replies (2)
Debonairs Pizza's replyOfficial
05 Mar 2019, 16:42Hi Umed
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Debonairs Pizza's reply05 Mar 2019, 16:42
Official
Hi Umed
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
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Umed S's updateReviewer Update
08 Mar 2019, 13:29There was still no contact made from the store. Pathetic.
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Umed S's update08 Mar 2019, 13:29
Reviewer Update
There was still no contact made from the store. Pathetic.