AJ
Aaron J

1 reviews | Active since Dec 2015

30 Jul 2017, 18:56

Terrible delivery service.

<p>This is the third time ordering a delivery from Debonairs via telephone and all three times I was so let down.</p> <p> </p> <p>The first time was the 2nd June. We ordered a triple stack from the CBD Branch in Cape Town just before the closed, it arrived timeously and everyone was polite but the bottom level of the pizza was absolutely dry. We ate two slices and left the rest. It was too late to call back and complain.</p> <p> </p> <p>The following night we ordered from the Sea Point branch and first they arrived without our dipping donut sauce. Then after we'd called to advise them they sent the sauce in a different container but it arrived ice cold. Having to call back again was too much trouble for just dipping donut sauce so I decided to let it slide again.</p> <p> </p> <p>Then last night was just so disappointing. We ordered a half and half from the Musgrave branch in Durban. After dealing with a lady that was not listening to me on the phone and continually repeating my order incorrectly we finally got through the order. Clearly confirming the half and half deal mealed up with a 1l coke and dipping donuts as a side.</p> <p> </p> <p>A long while later, we were so hungry, everything arrived and we got a bill of over R260! Two large pizzas instead of a half and half. My girl friend and I were so hungry and did not want to have to wait for food any longer so we just paid R290 and sent the poor delivery man on his way.</p> <p> </p> <p>I feel forced to pay for sub standard service. For food I did not want. I'm extremely displeased that everytime I order telephonically something goes wrong. Generally letting things slide like this is not making the world a better place. So I've decided to start posting these experiences on social media for everyone to see.</p>

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