Terrible customer service.

Never experienced such terrible customer service ever. I placed a order on 25/02/2019 at 19:31, I confirmed with the staff member how long orders are taking at that moment she stated I will have my order after 35 mins, I still gave then the benefit of the doubt and stated to her "So 40mins" and she said yes. I phoned back at 20:31 as i have not received my order as yet to ask how long the order is going to take or if it has left the store or if it is still there, and the lady that answered the phone was unable to assist. I asked to speak to the manager at that point and the manager then confirmed that my order has left the store and that I should receive it SHORTLY. I then waited an additional 25mins more and when I phoned once again I was told they will phone the driver to confirm how long my order is still going to take. At this point I was pretty upset and was not interested as to how far the order was and cancelled my order , my point in the matter is I asked how long my order was going to take I was told 35 - 40 mins, an hour and a half later they were not even able to inform me at what time frame I will receive my order. This is not acceptable.