Terrible customer service

Hi. I ordered a pizza at Debonairs Birch Acres Mall at 18:45 on 18 Feb 2018. They accepted my order, called me saying they don't take orders after 6pm and they the agreed to make and deliver my order. I called to check how far my order was and they said it was cancelled, without my knowledge. The phone was answered by Rashid and said he has already cashed up and this was before 8pm. The service could have been better, had my first request been declined or at the least been notified that my order cannot be fulfilled.

Suggestion - develop/implement a system that doesn't not allow online orders to be processed/decline online orders to allow a customer to know what the outlet can support