Telephonic orders are a nightmare!!!!!!!!

I would like to lodge a complaint with debonairs very *********** stuff and management. . I've been taken from back to forth spending more than R100 airtime and at the end I'm told they cannot assistance. I called the called them at 15:58 to place an order at *** and I confirmed that I usually place telephonic orders on ***. The urgent requested my address and I was placed on Tembisa restaurant while I stay in roodepoort. The driver called me to confirm my address and he said he doesn't know my address therefore he was not coming. I asked him to inform the store to call me and no one called me.

I had to call back the store of which I spoke to the lady by the name of Refelwe she told me she could assist me since Kagiso refused to come and deliver because it was late. I did informed her that I called on time and could she please transfer me to the manager, I was then told that she Wil call me back. She called me back but the phone rang once and she dropped. I had to call back and I spoke to Lebogang who transfered my call to the manager Busisiwe. Busisiwe told me that I placed an order late and unfortunately Kagiso don't deliver after 4pm and unfortunately there's nothing she could assist me with. I told her I placed an order at 15:58 she said the call ended late, I'm not sure why they should penalize me over that since I don't have any control how long the call will take. I've been placing orders for more than 3 years and I was advised that we could place orders until 5pm. To cut the long story short. We are going to sleep with the kids on an empty stomach. They refused to deliver my order! What a pathetic service!!!!!!!