CA
Carisa A

1 reviews | Active since May 2010

22 May 2015, 19:00

Technology is great...if it works

We wanted to order pizzas tonight from Debonairs by placing the order online and making the card payment online. Their card payment didn't go past the processing page, we tried numerous times on different broswers, different laptops, with different cards. This process took 40 minutes. Eventually we phone the call centre, the call centre tells us to phone the store. <br> We get the manager on the phone who in any case says he doesn't know what to do about the online ordering problem. Luckily he was fantastic and solved our problem and our pizza is now on its way.<br> So unless you want to struggle for 40 minutes just phone their stores directly. What a disappointing online experience.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply25 May 2015, 11:12
Official
Hello sakkie90,

Thank you very much for taking the time to report your experience with our Online branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)