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wez J

1 reviews | Active since Feb 2015

09 Feb 2015, 07:52

Tarnishing the brand

Owners of Chatsworth branches in Durban SA are tarnishing the name of the brand. Pure mismanagement in terms of its people in particular. Employees including managers not being paid on time and in full. At times weeks later and with no so much as a apology. This is evident of poor business management specifically around budgets and Cfc. All employees are subject to verbal abuse from co owners when turn over is low in the hopes that screaming will increase revenue. Customers have bared witness to the disrespect shown to all employees. Little to no support is given to managers by co owners yet the expectation is a thriving business. The most important factor to any successful business is the people factor. This branches have the highest turn over rate to any business i have ever seen and as they say the fish rots from the head. I hope senior brand executive see this as I don't believe they are aware of the extent of the issues and how worse it is getting. Leadership is the key to success

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply10 Feb 2015, 15:31
Official
Hello wezg777,

Thank you very much for taking the time to report your experience with our Chatsworth branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)