CM
Cleo-Jane Melson
1 reviews | Active since Aug 2017
17 Jan 2020, 18:17
Taking payment without following through with delivery
I ordered from Cape Gate Mall almost 30mins ago, paid online. Only for a lady to call me back now only saying they do not deliver after 5pm not only that... I've paid for the delivery, she says I can collect... so why would I pay delivery? Then she says the refund can only be done tomorrow because the manager isn't there. What kind of service is this?!
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Replies (3)CM
Cleo-Jane Melson's updateReviewer Update
18 Jan 2020, 17:11Still waiting for the refund ... no contact from the store or manager at all
CM
Cleo-Jane Melson's update18 Jan 2020, 17:11
Reviewer Update
Still waiting for the refund ... no contact from the store or manager at all
CM
Cleo-Jane Melson's updateReviewer Update
19 Jan 2020, 07:39Day 2... and no refund as well as no contact from the restaurant. over R250 spent here with no food delivered
CM
Cleo-Jane Melson's update19 Jan 2020, 07:39
Reviewer Update
Day 2... and no refund as well as no contact from the restaurant. over R250 spent here with no food delivered
Debonairs Pizza's replyOfficial
19 Jan 2020, 13:25Hi Cleo-Jane
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team
Debonairs Pizza's reply19 Jan 2020, 13:25
Official
Hi Cleo-Jane
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team