SYSTEMS NOT AYOBA!!!
I am really disappointed in your online system. I stay in Westview Security Estate which is in Andeon Ext 6 (Suburb) in Pretoria West. We always struggle to order the Debonairs Pizza. The system allows me to order in Gezina, Arcadia, BP WF Nkomo and others but all these stores tell me they do not deliver in my area and always advise me to order from Philip Nel but on the online system, Philip Nel is inactivated as the system gives an error, "Sorry, this address is not within the delivery area of the restaurant. " It's always a mission as some of the stores like Gezina were very rude and the delivery man told my son, "You must tell your mother never to order from this store again!". This is really frustrating because we lose out on online offers with Philip Nel only able to take our order over the phone. I also recently had another incident when I was visiting my family in Mahwelereng, Mokopane in Limpopo. On Friday the 20th April 2018, the system allowed me to place an order in the local store after their trading hours. Although the lady was apologetic and professional, I was really disappointed as I had already paid for the order online. She also explained that it was a lengthy and complex process to reverse the funds and offered me to collect the money from their store or from the Debonairs store in town. Please Update/Upgrade your systems!
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
