System error excuse to deliver food

The worst experience from Blue Hills Debonairs. I ordered pizza tonight at 19;50 and received an SMS confirming my order. After an hour & 15min the order was still not delivered and I called the store and I was told that they did not receive my order as their system was off but the funny part is that I received confirmation. Asked to speak to the manager, his name is Rapulane and he said there is nothing they can do. I asked why wasn't I contacted after they saw my order which he claimed was not confirmed. I am unhappy because the reason I ordered is because I didn't want to drive out and now after almost two hours no food. Kindly fix your problem and have better customer service.